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Dharmashop.com

800-886-5551


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Customer Service

 CONTACT US:

Email Christy Cohen or Chris Mojan for the fastest Customer Service response: info@dharmashop.com.

Phone, toll-free within the US: 800-886-5551 or 248-987-6993 to leave a message.

FREE SHIPPING AVAILABLE:

FREE US Postal Service Standard Shipping On All U.S. and Canadian Orders Over $50.00 USD. International and Express shipping rates still apply.  See below for rate information.  We ship all orders from the US.

TIMING OF YOUR SHIPMENT:

DharmaShop uses the US Postal Service for most packages.  USPS Mail is 3-5 business days to most U.S. locations.  Expedited shipping through the USPS is available and can be selected online when placing your order. 


Most U.S. orders are shipped within 1-2 business days.  We do our best to get orders out as quickly as they arrive but when that isn't possible they are shipped the next possible business day.  We are in the warehouse shipping orders weekdays until 1PM EST.  No orders are shipped Saturday and Sunday.  Please allow additional handling time for international packages and larger items.  Express Mail packages are shipped before 1PM EST on business days.  You will receive an automated shipping confirmation email the day your order has shipped.  

U.S. EXPRESS MAIL:

A signature may be required upon delivery of Express packages.  Our standard Express mail rates apply.  Express packages are shipped by 1PM EST the next business day.

TRACKING NUMBERS with Express only:

Only USPS Express mail and Global Express packages will include a tracking number.  Express mail orders will receive a tracking number with your automated email confirmation.  Our shipping methods for standard shipping do not include a tracking number.

INTERNATIONAL SHIPPING:

International shipping time estimates:

Standard Air Mail Shipping (min. 10-14 days, not guaranteed)
Global Priority (5-9 Days)
Global Express (3-5 Days Guaranteed, with tracking)

All of our orders ship from inside of the U.S.  We ship to every continent.  Our standard International shipping is via USPS Air mail.  Your order can be upgraded to Global Priority or Global Express for an additional fee. Packages weighing over one U.S. pound may require additional shipping.  If additional shipping rates are required we will send you an email quote for your approval prior to shipping.  Please be sure to include a valid email address with your order.  Most international packages ship within 2-3 business days.

Standard air mail to most European addresses takes approximately 10-14 business days.  All other destinations take between 12-18 business days.  It may be necessary to contact your local Post Office for package delivery information if you have not received international deliveries before. Some packages require signature release from Customs.

Additional delivery delays can occur pending in-country Customs inspections and security warnings. We do our best to complete International Customs forms accurately and legally with consideration for the recipient.  Gifts will be labeled as such and are often not subject to import duties. Addressee is responsible for all duties and import regulations.  Please familiarize yourself with your country's import laws and regulations prior to importing items (there are often restrictions on jewelry or unusual materials).

If you are awaiting delivery of an international package and delivery seems delayed please contact your local postal office.  Most often packages are awaiting signature release at a local postal office and the addressee was not properly notified.

STANDARD U.S. SHIPPING RATES:

We ship all packages through the U.S. POSTAL SERVICE.  Rates in USD.  Please use our rate calculator on the shopping cart page for your order's actual shipping cost.

Maximum Standard U.S. Shipping - $4.95
Orders up to $50.00 USD - $4.95
Orders over $50.00 USD - FREE

Priority and Express Mail is also avialable on all orders.


We Accept Visa, MC, Discover, AMEX, mail-in checks, money orders, and Paypal.

Please use our up-to-date, 100% Secure Server for all orders.  Check-payment orders will receive a confirmation number and mailing instructions.  Be sure to include your order number with any check payment or correspondence.


Example SHIPPING RATES:

EXPRESS and international Rates are in addition to the Standard Shipping Charges.
All International orders over one US pound will be subject to an additional charge.
We will email a quote for all orders that weigh over 1 US pound.
Order Total US Mail US Express Mail International Air Mail under 1 U.S. pound
$0.00 - $9.99 $4.95 25.00 See check out
$10.00 - $49.99 $4.95 26.00 See check out
$50.00 - $74.99 FREE 28.00 See check out
$75.00 - $99.99 FREE 30.00 See check out
$100.00 - $149.99 FREE 32.00 See check out
$150.00 - $300.00 FREE 35.00 See check out



RETURNS/EXCHANGES or IF THERE IS A PROBLEM WITH YOUR ORDER:

We understand how difficult is can be to choose personal items online.  You are welcome to return any item within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  Refunds do not include original shipping cost (regardless of whether shipping was paid on original invoice).  

Please be sure to contact us as soon as possible before returning a damaged or incorrect item: info@dharmashop.com.  

Please give us an opportunity to serve you better!  More often than not, you will find our policies very flexible as we are a very small company.  Our ultimate goal is to be sure you are 100% satisfied.  In return, we ask that you give us the benefit of that opportunity.  (Too often, I hear stories from friends and neighbors about a disappointing service experience they had in which they never followed up to let the business owner/manager know where they could have improved.)  We want to hear from you!  Send us an email anytime at info@dharmashop.com.  Thanks so much!!

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (10-14 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We'll notify you via the e-mail on your original order of your refund once we've received and processed the return.

We also offer restringing services.  We will restring most malas, whether purcahsed from DharmaShop or otherwise.  Over time and with use, every mala will need maintanence and repairs.  We can help do the work for you, with you, or provide some of the supplies or know-how.  Please let us know if your mala was purchased from DharmaShop and has been damaged or worn out prematurely.  We are here to help!

Our mailing address:

The DharmaShop, LLC
37480 Hills Tech Drive
Farmington Hills, MI 48331
USA
 

CONTACT US:

Email Christy Cohen or Chris Mojan for the fastest Customer Service response: info@dharmashop.com.

Phone, toll-free within the US: 800-886-5551 or 248-987-6993 to leave a message.

You can also join our Facebook community for interaction among like-minded folks and to receive the latest news, quotes, and special products from The DharmaShop: https://www.facebook.com/Dharmashop.  Please note, Facebook is not a venue for Customer Service issues as there is no representative available there to serve those needs.  Please email info@dharmashop.com directly with any customer service concerns.



All prices are in USD.     Shopping Cart Software by Bigcommerce

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