When I received this wrist Mala, I immediately noticed that this Mala had absolutely NO sandalwood scent whatsoever. I like the Mala, but when the product verbiage touts the sandalwood aroma, you should be able to smell the scent. I ‘chatted’ with Alex, who told me to use mineral oil on the beads to bring back the aromatic scent and if this did not work, I should send the Mala back for an exchange. I didn’t have any mineral oil, so I purchased some. Sadly.... this rejuvenation method did not work. I believe I may have received a wood and lava rock Mala instead of sweet sandalwood and lava rock.
I’m certainly not a cheapskate, but question why I should exchange the item at my expense? This response was disappointing to say the least.
Other than this experience, I’ve been extremely happy with Dharma Shop. I just ordered the RED TIBETAN YAK BONE WRIST MALA. Wouldn’t it be nice to receive a NEW SWEET SANDALWOOD AND LAVA ROCK replacement with this order?
Hello Debbie, thanks so much for taking the time to share your feedback! I am sorry to hear the tips and tricks were unsuccessful with this specific mala, and know that we are happy to help further. Your most recent order with the yak bone wrist mala was shipped before this message was received, but no worries! Please email us at info@dharmashop.com with your order number and know that Alex is happy to help with a replacement or exchange. Namaste!