RETURNS/EXCHANGES or IF THERE IS A PROBLEM WITH YOUR ORDER:
We understand how difficult it can be to choose personal items online. You are welcome to return any item within 60 days of delivery for a refund to your original method of payment using any mail carried you would prefer. For any purchases outside of 60 days, know that we are happy to assist with an exchange. Refunds do not include shipping cost. Please give us an opportunity to serve you better! Our ultimate goal is to be sure you are 100% satisfied. Reach out to us via telephone or email if the items purchased are not the perfect fit for you and your daily practice. Please note: All Etsy orders can be returned within 30 days of purchase only.
If you have received an item in error or it has arrived damaged, please contact us before sending it our way. Too often, I hear stories from friends and neighbors about a disappointing service experience they had in which they never followed up to let the business owner/manager know where they could have improved. We want to hear from you! Send us an email or call us anytime. Thanks so much!
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (10-14 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We kindly ask that you safely wrap your return parcel, for we will only provide a store credit if an item arrives damaged.
We also offer restringing services. The artisan made nature of our designs means we may not have all of the materials needed for restringing, but please reach out to us first, and know we are happy to help in anyway we can. Over time and with use, every mala will need maintenance and repairs. We can help do the work for you, with you, or provide some of the supplies or know-how. We can only restring/repair malas that were purchased from DharmaShop. Please let us know if your mala has been damaged or worn out prematurely. We are here to help!