Customer Service

More Customer Service Info: Returns - Timing of Shipments - Care and Washing Info

CONTACT US:

For the fastest Customer Service response: info@dharmashop.com.

Phone, toll-free within the US: 800-886-5551 or 248-987-6993 to leave a message.

Our mailing address:

The DharmaShop, LLC

25873 Meadowbrook Rd

Novi, MI 48375

USA

TIMING OF YOUR SHIPMENT:

DharmaShop uses the United States Postal Service (USPS) for all packages.

We are in the warehouse shipping orders weekdays, and no orders are shipped Saturday and Sunday. It can take approximately 1-3 business days for an order to be processed and then shipped depending on the amount of orders. You will receive an automated shipping confirmation email the day your order has been shipped and received by USPS.

Once an order has been shipped by our warehouse, we are unable to cancel or edit a purchase. We kindly ask that you double check your order before it is submitted, for it can be tricky to cancel or edit an order after it has been made.

Please note: Transit updates may appear inconsistent, and if you received a tracking email, your parcel has left our warehouse and is in moving through USPS. Covid-19 delays are expected.

U.S. EXPRESS MAIL:

A signature may be required upon delivery of Express packages. Our standard Express mail rates apply. Express Mail orders placed before 1PM EST on business days are shipped same day, and orders placed after are shipped the following morning

INTERNATIONAL SHIPPING:

For better tracking, customs processing, and shipping times we recommend choosing Priority Mail for your parcel.

All of our orders ship from our shop in Michigan. Unusually large packages may require additional shipping fees. If additional shipping rates are required we will send you an email quote for your approval prior to shipping.

Standard Mail to most European addresses takes approximately 18-20 business days. All other destinations take between 20-30 business days. It may be necessary to contact your local Post Office for package delivery information if you have not received international deliveries before. Some packages require signature release from Customs.

Additional delivery delays can occur pending in-country Customs inspections and security warnings. We do our best to complete International Customs forms accurately and legally with consideration for the recipient. Gifts will be labeled as such and are often not subject to import duties. Addressee is responsible for all duties and import regulations. Please familiarize yourself with your country's import laws and regulations prior to importing items (there are often restrictions on jewelry or unusual materials).

If you are awaiting delivery of an international package and delivery seems delayed please contact your local postal office. Most often packages are awaiting signature release at a local postal office and the addressee was not properly notified.

STANDARD U.S. SHIPPING RATES:

We ship all packages through the U.S. POSTAL SERVICE. Rates in USD. Please use our rate calculator on the shopping cart page for your order's actual shipping cost.

Maximum Standard U.S. Shipping - $6.95
Orders up to $75.00 USD - $6.95
Orders over $75.00 USD - FREE

Priority and Express Mail is also available on all orders.

We Accept Visa, MC, Discover, AMEX, Amazon Payments and Paypal. If you wish to pay via cash, money order, or check - please give us a call or email and we will process your order for you.

RETURNS/EXCHANGES or IF THERE IS A PROBLEM WITH YOUR ORDER:

We understand how difficult is can be to choose personal items online. You are welcome to return any item within 60 days of delivery for a refund to your original method of payment. Any purchases outside of 60 days, know that we are happy to assist with an exchange. Refunds do not include shipping cost. Please give us an opportunity to serve you better! Our ultimate goal is to be sure you are 100% satisfied. Reach out to us via telephone or email if the items purchased are not the perfect fit for you and your daily practice. Please note: All Etsy orders can be returned within 30 days of purchase only.

If you have received an item in error or it has arrived damaged, please contact us before sending it our way. Too often, I hear stories from friends and neighbors about a disappointing service experience they had in which they never followed up to let the business owner/manager know where they could have improved. We want to hear from you! Send us an email or call us anytime. Thanks so much!

You should expect to receive your refund within 7-14 days of us receiving your parcel, however in most cases you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request.

Under special circumstances, we can offer restringing services. We can only restring/repair malas that were purchased from DharmaShop. Please let us know if your mala has been damaged or worn out prematurely. We are here to help! The artisan made nature of our designs means we may not have all of the materials needed for restringing, but please reach out to us first, and know we are happy to help in anyway we can.