Refund policy

Returns
We understand how difficult is can be to choose personal items online. You are welcome to return any item within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Refunds do not include original shipping cost (regardless of whether shipping was paid on original invoice).

Please be sure to contact us as soon as possible before returning a damaged or incorrect item: info@dharmashop.com.

Please give us an opportunity to serve you better! More often than not, you will find our policies very flexible as we are a very small company. Our ultimate goal is to be sure you are 100% satisfied. In return, we ask that you give us the benefit of that opportunity. (Too often, I hear stories from friends and neighbors about a disappointing service experience they had in which they never followed up to let the business owner/manager know where they could have improved.) We want to hear from you! Send us an email anytime at info@dharmashop.com. Thanks so much!!

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (10-14 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We'll notify you via the e-mail on your original order of your refund once we've received and processed the return.

We also offer restringing services. We will restring most malas, whether purcahsed from DharmaShop or otherwise. Over time and with use, every mala will need maintanence and repairs. We can help do the work for you, with you, or provide some of the supplies or know-how. Please let us know if your mala was purchased from DharmaShop and has been damaged or worn out prematurely. We are here to help!

Our mailing address:
The DharmaShop, LLC
24148 Research Drive
Farmington Hills MI 48335
USA

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you still have not received your refund, please contact us at info@dharmashop.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@dharmashop.com and send your item to: 24148 Research Drive Farmington Hills Michigan US 48335.

Shipping
To return your product, you should mail your product to: 24148 Research Drive Farmington Hills Michigan US 48335

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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