RETURNS/EXCHANGES or IF THERE IS A PROBLEM WITH YOUR ORDER:
We understand how difficult is can be to choose personal items online. You are welcome to return any item within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Refunds do not include original shipping cost (regardless of whether shipping was paid on original invoice).
Please be sure to contact us as soon as possible before returning a damaged or incorrect item: firstname.lastname@example.org.
Please give us an opportunity to serve you better! More often than not, you will find our policies very flexible as we are a very small company. Our ultimate goal is to be sure you are 100% satisfied. In return, we ask that you give us the benefit of that opportunity. (Too often, I hear stories from friends and neighbors about a disappointing service experience they had in which they never followed up to let the business owner/manager know where they could have improved.) We want to hear from you! Send us an email anytime at email@example.com. Thanks so much!!
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (10-14 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We'll notify you via the e-mail on your original order of your refund once we've received and processed the return.
We also offer restringing services. We will restring most malas, whether purchased from DharmaShop or otherwise. Over time and with use, every mala will need maintenance and repairs. We can help do the work for you, with you, or provide some of the supplies or know-how. Please let us know if your mala was purchased from DharmaShop and has been damaged or worn out prematurely. We are here to help!
Our mailing address:The DharmaShop, LLC
24148 Research Drive
Farmington Hills MI 48335 USA
Email Christy Cohen or Chris Mojan for the fastest Customer Service response: firstname.lastname@example.org.
Phone, toll-free within the US: 800-886-5551 or 248-987-6993 to leave a message.
You can also join our Facebook community for interaction among like-minded folks and to receive the latest news, quotes, and special products from The DharmaShop: https://www.facebook.com/Dharmashop. Please note, Facebook is not a venue for Customer Service issues as there is no representative available there to serve those needs. Please email email@example.com directly with any customer service concerns.