I have ordered several malas from Dharma Shop over the years and I've been very pleased with all of them... until I received the Aged Dark Rudraksha mala. It was strung so tightly that it was difficult to move just a single bead while counting mantras. I contacted the company in order to begin the return process, but they let me know that they would be happy to work with me in customizing the mala to liking... and they lived up to their word! For a small fee (MORE than worth it!) they let me ship the mala back to them and they re-strung these beautiful rudraksha seeds with an adjustable knot and now this mala is perfect. Dharma Shop has been my #1 source for Buddhist-related products over the years, and thanks to their willingness and ability to work with their customers, they will remain so. If you're thinking of purchasing this mala (or any other for that matter), but you aren't sure it's the one for you, contact them. They'll work with you to make SURE that it is. ☮️️
Hello Shaun, thanks so much for taking the time to share your feedback! We are so happy to hear that those customizations have been a great addition to your practice, and we appreciate your support of our small shop and the artisans we work with in Nepal. Namaste!