Item arrived much faster than expected; that was a nice surprise. The burner was well packaged, and arrived safely with no damage. Detail and color are very nice, but only one issue which I would complain about. The hole for Tibetan incense was pretty snug, and the hole for Japanese incense was almost completely covered with glaze/paint. Both problems were easily remedied by a little careful work with a drill. However, this item should be ready to use upon arrival without customer modification. That aside, it's a very nice little incense burner.