When mine came, it’s head was wrapped in cotton which was wrapped in paper with tape around the "package." When I took off the cotton, lots of cotton fluff stuck to the blue head--an Albert Einstein hairdo on dear Buddha! So I put it under gentle running water and tried to carefully brush the cotton away. Most of it came off, but then I realized that the gold painted face was melting and that the blue was a still tacky paint—water soluble!! I quickly took it out of the running water and blotted it dry with a paper towel. No real harm done, but I was really dopey to have done such a thing. Then I noticed that the stones were rather dull, but decided to let the statue rest for a day or so. Then, I took a soft cloth and carefully rubbed all but the face quite a bit. The stones began to glow and the mosaic and metal looked way better too. I am very happy with it now. The statue is absolutely beautiful and I recommend it. But I don't recommend fooling around with materials one knows nothing about. If there's a problem, ask the people at DharmaShop. They know exactly what to do.