A while back I wrote a scathing review about this bracelet because the string basically just came apart after a couple of months. I really like this bracelet and believe in it. The Dharma shop asked for a picture which I sent. I received a new bracelet in the mail yesterday no questions asked. I will definitely do business with them again.
As always, very nice products shipped expediently. This is a very nice wrist mala.
The bracelet is great. It is beautiful and well worked. I only give 4 stars because the color on the Dzi bead is more faint than what is portrayed.
About 3 weeks ago I wrote this same review. I had this dzi bracelet for about 2 months. I am retired so it's not getting abused. I took it off to shower. The last time I took it off the string broke and the beads went all over and the dzi bead broke. As of yet I have heard nothing from this company.
Hello Miles, thanks so much for taking the time to share your feedback. I did check our inbox, reviews and voicemail messages to see if you have reached out about this premature wear and was unable to find any inquiries. No worries! Know that we are always happy to help in anyway we can. Please email us an image of your wrist mala at email@example.com and we can of course help further with a repair or replacement. I hope this information is helpful! Thanks again for reaching out to us, and for your support of Himalayan artisans!
I hated to give this bracelet 2 stars. I really liked the bracelet and wore it all the time. I only took it off to shower. I have only had the bracelet for a couple of months. The other day while taking it off the cord broke and beads went everywhere and the Dzi bead broke. I was very surprised when it happened.
Hello Miles, thanks so much for reaching out to us! I am sorry to hear that this design has worn prematurely and we are always happy to help in anyway we can. Please email us at firstname.lastname@example.org and we can assist with a repair or a replacement. I hope this information is helpful! We appreciate you taking the time to share your feedback, and for supporting our small shop!